Shipping & Customs FAQ: Everything You Need to Know

How long does shipping take?

All orders are shipped from Korea. Estimated delivery time is 14–28 business days depending on your location and local customs processing times. Express shipping options are available at checkout for faster delivery.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders worldwide. No minimum order required.

Which countries do you ship to?

We currently ship to the United States, Japan, China, Singapore, Taiwan, Indonesia, Malaysia, Philippines, Thailand, Australia, India, Hong Kong, and Vietnam.

Will I have to pay customs or import fees?

Customs duties and import taxes may apply depending on your country's regulations. These fees are not included in the product price or shipping cost and are the responsibility of the buyer. Please check your local customs regulations before placing an order. For more details, visit our Customs & ImpCort Fees page.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your package through the carrier's website.

What if my package is delayed?

International shipping can sometimes be delayed due to customs processing or local postal conditions. If your package hasn't arrived within 35 business days, please contact us at nonmall@naver.com and we'll be happy to help.

Can I return or exchange my order?

Yes, we accept returns and exchanges. Please visit our Return & Refunds page for full details on our policy.